Refund & Cancellation Policy

1. What you buy

English Vision sells one-off digital packages (practice access, mock tests, study materials and NAATI CCL practice) for a fixed number of days. Each package is a single payment. Nothing renews automatically, so there is nothing to cancel — a package simply ends when its time is up.

2. Try before you buy

New accounts get a free taste of the platform, with no card needed, so you can check that it suits you before paying.

3. When we refund

Because a package gives you instant access to digital content, payments are generally non-refundable once the package is active, except where the law requires otherwise.

We will refund you in full if: you were charged twice for the same purchase; you paid but the package was never activated on your account and we could not fix it; or a technical fault on our side stopped you from using what you paid for and we could not fix it.

Nothing in this policy limits rights you have under consumer law where you live, including the Consumer Protection Act, 2019 (India) and the Australian Consumer Law.

4. How to ask for a refund

Email info@englishvision.com.au from the email address on your account, with your order number (shown on your receipt) and what went wrong. We reply within 2 working days.

5. How refunds are paid

An approved refund goes back to the original payment method — the same card, UPI account or wallet. We start it within 5 working days of approving it.

Banks and payment providers then usually take 5–10 working days to show it in your account. Any package access linked to the refunded payment ends when the refund is made.

6. Payments in India

Payments made in India (₹, including UPI) are collected by Sneha Sharma on behalf of English Vision, through Razorpay, and show as "SNEHA SHARMA" on your bank or UPI statement. Refunds of these payments are made the same way, back to your original UPI account, card or bank.